DFW Taxi Express: Frequently Asked Questions

Our standard 4-door sedans and yellow cabs can comfortably and legally accommodate up to 4 passengers. If you are traveling with a larger group, we offer spacious luxury SUVs and minivans with a passenger limit of up to 6 or 7 people. Unlike rideshare apps that hit you with unexpected “per passenger” fees, our flat rates cover the entire vehicle. Your whole party rides together for one transparent price.

We are a true 24/7, 365-days-a-year transportation service. Whether you need a 3:30 AM pickup for an early flight out of DFW Airport, or a safe ride home from a late-night event, our live dispatch team and professional chauffeurs are always available.

Yes! We believe in providing flexible payment options for all our North Texas riders. While we gladly accept all major debit/credit cards and corporate accounts for seamless online booking, you can absolutely pay your driver directly with cash at the end of your trip.

Never. One of the biggest complaints about app-based ride services is unpredictable surge pricing. With DFW Taxi Express, you get guaranteed flat rates and standardized metered pricing. Whether you are stuck in heavy Dallas traffic, traveling during a thunderstorm, or leaving a packed stadium, the price structure remains exactly the same. No hidden fees, ever.

No. When you book a ride with us, your reservation is guaranteed. All of our professional chauffeurs undergo rigorous background checks and prioritize your schedule. We pride ourselves on punctuality, so you never have to worry about the last-minute driver cancellations common with standard gig-economy apps.

There is no strict limit! While we specialize in local Dallas/Fort Worth city rides and airport transfers, we also offer highly affordable intercity transportation. Whether you need to go to another city in Texas or across county lines, please visit our Long Distance Rides page or call us for a custom flat-rate quote.

You can easily secure a standard cab or luxury black car through our online reservation system. Alternatively, you can speak directly with our 24/7 dispatchers about vehicle availability by calling 469-644-1832.

Not at all. No additional charges will be added to your fare for scheduling ahead. In fact, using our advance booking system ensures your preferred vehicle type is locked in ahead of your journey, giving you total peace of mind for early morning flights or special events.

Your privacy is our priority. We never sell or hand your phone number to third-party companies. We only require your number so our dispatchers and drivers can reach you to confirm your reservation, notify you when your driver has arrived, or locate you seamlessly at crowded pickup spots like airport baggage claims.

Yes, you can! Many of our corporate and regular clients have preferred drivers they trust. Please call us at least 1-2 hours ahead of your trip so we can ensure that specific driver is on shift and routed to your location.

We understand that travel plans change. If you need to cancel or modify your reservation for any reason, simply give us a call at 469-644-1832. Our dispatch team will happily accommodate a different time or process the cancellation without the automated runaround.